Delivery Options
GSL Power aim to make buying any item as safe and convenient as possible, which means offering a secure and prompt delivery service.
Where possible, orders received by 3.00pm will be despatched for next working day delivery (or Saturday delivery, at extra cost). You will be advised of your delivery cost when your order status is updated.
Delivery charges vary depending on:
- The delivery address of your goods (your region)
- The delivery service you choose (such as next business day, pre noon, pre 10:30am or a Saturday delivery)
- The total weight of your order
- Any promotions we may be running at the time of your order
If you would like to know the total delivery charge for an item, please just ask.
Incorrect Addresses
Packages shipped with an incorrect address provided by the customer are subject to a £10.00 non-refundable correction fee. The customer is subsequently responsible for shipping and handling charges in order to reship their order.
Returned Products
Returning an item to GSL is straightforward. Simply contact us with the item you wish to return (either through our contact form or via the telephone), and a member of the GSL Power Ltd support team will then be able to assist you with the return request and issue a returns authorisation number.
Cancellations (Stock Products)
You may make a request to cancel your order at any time before receiving your item (providing the products have not been shipped or are awaiting shipment). To cancel your order you must contact us on 01395 271134.
After receiving your item, you have the right to cancel the contract at any time up to the end of 7 working days after you received the goods. To exercise your right of cancellation, you must give written notice to GSL Power Ltd giving details of the goods ordered. Notification by phone is not sufficient in this case. If items are not returned in the same condition they left, charges may be incurred.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning and insuring the goods in transit to GSL Power Ltd at your own cost. When returning a product to us it’s important that it is packaged correctly so that it does not get damaged during transit. We suggest that you package the item in its original packaging (assuming that you have the packaging and it is still intact). Where it’s not possible to use the original packaging, please ensure that the product is sufficiently packaged and cushioned to protect against any reasonable shocks, puncturing, scratching or damage that may occur during carriage, handing and/or sorting.
Once you have notified GSL Power Ltd that you are cancelling the contract, GSL Power Ltd will refund you within 30 days for any sum that has been paid by you, other than delivery charges.
Cancellations (Bespoke Products)
You may make a request to cancel your order at any time before receiving your item (providing the products have not been shipped or are awaiting shipment), but if a PO has been received and work has already begun on this item, you may incur a small charge. To cancel your order you must contact us on 01395 271134. If materials have been purchased, you will be charged for these but may also request to be sent these (incurring a delivery charge also). This is because the item is “bespoke” to you and can therefore not be used for somebody else. Where items can be reused for others, the charge will be reduced or not issued at all.
You do not have the right to return any bespoke items that you have already received where a Purchase Order was issued, or a written agreement via e-mail has been made. Except in the case of faulty or misdescribed goods.
When returning a product to us it’s important that it is packaged correctly so that it does not get damaged during transit. We suggest that you package the item in its original packaging (assuming that you have the packaging and it is still intact). Where it’s not possible to use the original packaging, please ensure that the product is sufficiently packaged and cushioned to protect against any reasonable shocks, puncturing, scratching or damage that may occur during carriage, handing and/or sorting.
Faulty Products
You should contact us on +44 (0)1395 271 134 or info@gslpower.com as soon as possible if you discover that your products are faulty.
Products faulty on arrival
If you find that your products are faulty on arrival, then you are entitled at our option to a repair, replacement or refund. Please note that for some products it may be disproportionately costly to repair those products, and so where this is the case, then we will give you a replacement or refund.
Products that become faulty after delivery
If your products becomes a faulty after delivery, we will always instruct you to contact the manufacturer directly for a warranty repair or replacement. This is often the quickest way to have a default resolved. Alternatively you can contact us directly if the faulty products do not conform to the contract made between us.
Products visibly damaged on delivery
If you discover that your products are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept delivery. Please contract us within seven days with details of the damage. Once we have received the damaged goods back into our warehouse, then we will replace them.
Please read our full terms and conditions for further information.